Privacy Policy

July 26, 2022

Who we are

Our website address is: http://www.clickspikes.com. We are SASS company that provides you a solution to manage your retail or restaurant business by providing a high-class POS, Inventory, and E-Commerce solution. We also provide HRM , Payroll & accounting solutions

This Privacy Notice describes our policies and practices regarding the collection, use, disclosure, transfer, and storage of your personal information and sets forth your privacy rights.

Data Storage Policy

When someone asks for a demo or contacts us on the site we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection. This data is only used to help the customer and potential customers. We don’t share the data with 3rd party companies. This information can only be used for research purposes.

All the user’s and partners’ data are stored to provide our partners to facilitate the service we are working. We may analyze the data to create reports and focus suggestions to betterment our partner’s and users’ business. We may share the data anonymously with our analysis team to make a better prediction. User and confidential information will always be kept safe.

We may share this personal information with our affiliates or third-party providers for uses that are consistent with the purposes of
collection and consistent with this Privacy Notice.

What Personal Information We Collect

Collecting your personal information is necessary so that we can supply you with the Services you have purchased or requested.

ClickSpikes collects personal information about Subscribers to fulfill a contract.

• We collect customer personal information directly from customers to create accounts. With some exceptions, the personal information collected is limited to the kinds of information that can be found on a business card: first name, last name, job title, employer name, work address, work email, and work phone number.
• We collect staff information indirectly from customers, who control their own accounts, the collection of staff personal information and the creation of staff accounts.
• When you contact support you might provide additional information necessary for us to provide support services, including testing and diagnostics, and quality control processes around your use of Clickspikes
• Some Clickspikes sales, customer care and support telephone calls are voice-recorded for training, quality and supervision purposes. These recordings are maintained in a secure environment and subject to periodic destruction in accordance with our document and information retention policies and practices.
• Subscribers may provide business-related information to us regarding revenue, sales, discounts, staff and personnel information, resource scheduling, menu and inventory management and related data pursuant to the cloud reporting features of the Clcikspikes Services.

Clickspikes may also collect a variety of personal information when individuals apply for commercial credit or financing, purchase a product or service, download a software update, use, register for or inquire after our Services or products, or participate in any online survey and submit information to us. Information may include your name, mailing address, account number, phone number, email address, contact preferences, credit card information, your specific services and subscription packages, your use of our Services and associated third-party services, your mobile devices and any additional information you provide.

We collect personal information for marketing purposes through web forms and other forms of electronic communications, including e-mails from prospective and actual clients in relation to the marketing, sales, support, and product delivery process (including for product demonstrations and trials). This personal information is provided to us voluntarily and the purposes for collection will be obvious, for example if you want to access an article or sign up for updates from us.

• You may opt-out of receiving marketing communication by subscribing or unsubscribing at any time. Please note that if you have set your browser to block cookies, this may have an impact on your ability to unsubscribe.
• If you have any difficulties managing your email or other communication preferences with clickspikes.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. We also suggest you not to upload any copyrighted content.

How We Use Your Personal Information

Cookies

If you are doing business on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you add or update any product information we will initialize multiple cookies but not related to user confidential information.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If your organization is using our system, only the organization users can see the information related to your organization.

How long do we retain your data?

If you are using our products, the data and its metadata are retained indefinitely until you remove them manually. The data restore is not possible once you initiate any deletion.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data

If you have an account on this site or have left any information, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

All the data may be checked through an automated spam detection service. Currently, we are storing all the in our US server. As we are not US based company we have the right to switch our server anywhere outside of the US.

Reservations and Online Ordering – Sharing Information with Restaurants

When you use our reservation or online ordering system to make a reservation with a restaurant (including making a reservation request)
or to make an online order with a restaurant, we provide certain aspects of your information to the restaurant necessary for the restaurant to
handle your request, including your name, date and time of your reservation or online order, contact details, and any other information
you include when submitting the reservation or online order request. Restaurants with which we share your information may, in turn, share
your information with their affiliates and service providers in order to provide you with the best customer experience, in the same way as they
might share your information had you reserved or ordered with the restaurant directly. Certain services, including reservation requests
and online orders for certain venues, require payment card information. If you provide us with credit or debit card information, or any other
payment information, through our service, we may share that information with restaurants, third-party payment processors, and other third-party
service providers, solely to the extent necessary to provide you the relevant services. If you provide us with information about your
experience with a restaurant, or any other feedback relating to a restaurant, we may share that feedback with the restaurant.

Location-Based Services

To provide location-based services on ClickSpikes products, ClickSpikes and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your ClickSpikes computer or device or other identifiers based on Internet protocol (IP) data.

Unless we have your consent otherwise, this location data is collected anonymously in a form that does not personally identify you and is used by ClickSpikes and our partners and licensees to provide and improve location-based products and services. For example, we may share geographic location with application providers when you opt in to their location services. Some location-based services offered by ClickSpikes require your personal information for the feature to work and will seek more specific consent from you for us to obtain and use that information.

Consent and Our Relationship with You

We take your privacy concerns and preferences seriously. Where you have contacted ClickSpikes and/or registered an interest in receiving information about ClickSpikes Services (including pricing or quotations) or have provided your personal information for marketing purposes (including event registration, subscribing to our blog, or content downloads), you have given your consent to receiving communications by phone, e-mail, or otherwise from ClickSpikes in response to your inquiries. When you subscribe to ClickSpikes Services and establish a commercial and contractual relationship with us, we are required to communicate with you and obtain and maintain associated data and information in order to fulfill our contractual and other legal obligations to you, for compliance, record-keeping and other legal and business purposes, and to provide you with ongoing information about ClickSpikes Services and to enhance your ability to use our Services.

Unsubscribe and Withdraw Consent

If you are not a customer of ClickSpikes and wish to cease receiving communications from ClickSpikes you can click the “unsubscribe” button on communications from ClickSpikes or contact info@clickspikes.com. If you are a Subscriber and have concerns about communications from ClickSpikes or data or information maintained by ClickSpikes , please contact info@clickspikes.com.

Where we must collect personal information for legal reasons or pursuant to our contract with you, if you fail to provide us with that information or wish us to cease using it then we may not be able to continue to fulfill our contractual obligations. This may require us to cancel a contract or service, in which event you will be notified and may be subject to payments or cancellation fees based on the contract or license terms.

Use of Clickspikes Websites

As is true of most websites, our Services gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and a history of the pages you view. We use this information to understand and analyze trends, to administer the Services, to learn about user behaviour related to the Services, and to gather broad demographic information about our user base as a whole.

ClickSpikes has a legitimate interest in understanding how subscribers, visitors and potential customers use its websites. This assists us with providing more relevant Services, with communicating value and with providing appropriate staffing.

Cookies and web beacons

ClickSpikes makes available a comprehensive Cookie Notice that describes our use of cookies and provides information on how users can accept or reject them.

clickspikes tracks users when they cross from our primary website (clickspikes.com) to other properties, as well as when visitors to our website enter through a marketing landing page. We also keep a record of third party websites accessed when a visitor is on a clickspikes site and clicks on a hyperlink. But we do not track users to subsequent sites and do not serve targeted advertising to them. clickspikes does not, therefore, respond to Do Not Track (DNT) signals.

Retention of Personal Information

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or our document retention policies and procedures.

If you correspond with us by email, post service, or via any other form of communication, we may retain the correspondence and information contained in it and use it to respond to your inquiry; to notify you of updates or Services that may be relevant to you; or to keep a record of your complaint, request, and the like. If you would like us to remove you from our contact list or exercise your rights related to your personal information, please contact us at info@clickspikes.com

clickspikes has a legitimate interest in maintaining personal information of those who communicate voluntarily with us.

Keeping Personal Information Accurate

clickspikes makes it easy for you to keep your personal information accurate, complete, and up to date. Subscribers should log in to an account from time to time to review and update the personal information that has been provided or contact us directly.

Data Subject Rights and Access to Personal Information

The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects. A good explanation of them (in English) is available on the website of the United Kingdom’s Information Commissioner’s Office.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside clickspikes might have received the data from us; what the source of the information was (if you didn’t provide it directly to clickspikes); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by clickspikes if it is inaccurate. You may request that clickspikes erase that data or cease processing it, subject to certain exceptions. You may also request that clickspikes cease using your data for direct marketing purposes.

In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how clickspikes processes your personal data.

When technically feasible, clickspikes will — at your request — provide your personal data to you or transmit it directly to another controller.

We make good faith efforts to provide you with access so you can request that we correct your personal information if it is inaccurate or delete the data if clickspikes is not required to retain it by law or for legitimate business purposes.

Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, clickspikes will provide you with a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.

If you wish to confirm that Click Spikes is processing your personal information, or to have access to the personal information that clickspikes may have about you.

clickspikes acts as a data controller with respect to the information you submit through the use of the Service. However, where clickspikes is engaged by restaurants to provide them with data processing services, in which case clickspikes may be a data processor of your information. As a data processor, clickspikes handles information provided to it by a restaurant according to its instructions, and clickspikes is not responsible for how the restaurant, as owner or data controller, uses such information.

Children

We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected the personal information of an individual under 18 we will take steps to delete the information as soon as possible. Our marketing, sales, and Services are not directed at people under the age of 18.

Third-Party Sites and Services

It’s important to guard your privacy when you are online. Where clickspikes Services include links to other websites, products and services, this Privacy Notice does not govern those websites, products and services. Whether we have posted those links or other organizations or individuals have, you should read their privacy notices and make an informed decision about whether you want to use those websites, products or services.

clickspikes uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or share information from a clickspikes website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your site visit to your personal data.

Changes and Updates to this Notice

As our Services and company changes from time to time, this Privacy Notice is expected to change as well. We’ll post any changes to this page and, if the changes are significant, we will provide a more prominent notice (including email notification of privacy notice changes for certain Services).

We encourage you to periodically review our Privacy Notice for the latest information on our privacy practices and to contact us if you have any questions or concerns.